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    SEO White Paper

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    Development White Paper

    Download our free Web Development White Paper to learn more about our service and the process behind our work.

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    Software & Application Maintenance

    By outsourcing the maintenance of solutions, we mean more than just fixing bugs or troubleshooting; we also focus on enhancing functionality, updating, revising, and optimizing operations daily. Our commitment includes real-time monitoring to ensure security, along with implementing contingency plans that are tested annually for proper functionality and optimization, allowing you to stay current with emerging technologies. Our Calgary-based software maintenance services are:

    • Corrective – Correction of bugs and anomalies.
    • Adaptative – Library feature security updates.
    • Preventive – Continuous monitoring and automated testing.
    • Perfective – Improvement and addition of features in the application/software.

    Software Maintenance
    & Technical Support

    Reliable, secure, and efficient software and applications thanks to perfective maintenance services.

    Times are changing, and the applications and software developed must keep pace to remain modern and efficient. Just like with a car or a house, an application or software requires regular maintenance to maximize your investment and ensure long-term sustainability. As the technology and skills required for this maintenance lie outside your core business, we’ve established a dedicated team focused on adaptive, corrective, preventive and perfective maintenance of applications hosted by our clients or in the cloud.

    Maintenance & Evolution
    Tracking

    If you are having trouble keeping up with the state of your application and software portfolio, it may be time to entrust us with its maintenance and evolution:
    • Relieve your internal teams of experts.
    • Focus on innovative projects at the heart of your business and not on emergencies 
      and preventive maintenance.
    • Sleep soundly: Instalogic offers hassle-free service through a dedicated team.

    A Technical Assistance Centre with
    Tight Tracking & Rapid Follow-Up

    Instalogic’s technical support centre is one of a kind. Call on our reassuring and efficient resources when things go wrong, from 8 a.m. to 5:30 p.m., Calgary time, and 24/7 ticketing support.

    Our dedicated team ensures timely trouble shooting and supervised monitoring of your situation, coordinating directly with frontline actors to resolve your issues effectively. They are equipped to address your difficulties and overcome your technological challenges.

    As a bonus, we also manage adaptive maintenance, which includes coordinating updates and communications. Plus, we provide access to the Jira quite for you to track the status of your request seamlessly.

     

    Technologies We Use

    Instalogic has a team of full-stack developers who are proficient in both front- and back-end languages and frameworks.
    We are not only well-equipped to get hands-on, but can also guide and consult on strategy. These are some of the technologies we use.

    Choosing The Right Company

    Here are the top 5 questions you can ask us to ensure you are hiring the right company

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    Maintenance and support involve ongoing activities to ensure the smooth operation, security, and performance of your website, application, or system after its initial development or deployment. It's important for maintaining the functionality and reliability of your digital assets, addressing issues or bugs that may arise over time, implementing updates and enhancements, and providing technical assistance to users.

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    We offer a comprehensive range of maintenance and support services tailored to the specific needs of your website, application, or system. These services may include regular updates and patches to address security vulnerabilities, performance monitoring and optimization, bug fixes and troubleshooting, content updates and management, database maintenance, server management and monitoring, backup and disaster recovery planning, and technical support for users.

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    The frequency of maintenance and updates depends on factors such as the complexity of your website/application/system, the level of usage, the presence of security vulnerabilities, and your specific requirements and preferences. Typically, we recommend performing regular maintenance tasks such as security updates, performance optimizations, and backups on a scheduled basis (e.g., weekly, monthly) to ensure the ongoing health and security of your digital assets.

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    Our process for handling support requests and resolving issues typically involves several steps, including receiving and triaging support tickets, assessing the severity and impact of the issue, diagnosing the root cause, implementing a solution or workaround, testing the fix to ensure it resolves the issue, and communicating with the client to provide updates and ensure satisfaction. We prioritize support requests based on severity and strive to resolve issues promptly and efficiently to minimize disruption to your operations.
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    Schedule a Consultation

    Use the following form to request a free consultation.
    A member of our team will be in touch within one business day.