To set up an email account or see what characters are supported in an email address, see How do I create an email account?
You can access your email account on the internet or through an email client (i.e. Outlook, Eudora). To setup your email client please see "What is my mail server?"
See "How do I check my email account using webmail? "
There are several mail servers that are available to you.
Here are some of the mail servers that are available:
|Server Type||Server Name||Port|
|POP3 & IMAP||mail.(domain.com)||110 (POP3) & 143 (IMAP)|
|POP3 & IMAP||mail.emailsrvr.com||110 (POP3) & 143 (IMAP)|
|SMTP||smtp.emailsrvr.com||25, 587, 8025, and 2525|
|SMTP||mail.emailsrvr.com||25, 587, 8025, and 2525|
|SMTP||mail.(domain.com)||25, 587, 8025, and 2525|
|POP3 with SSL||secure.emailsrvr.com||995|
|IMAP with SSL||secure.emailsrvr.com||993|
|SMTP with SSL||secure.emailsrvr.com||25, 465, 587, 8025, and 2525|
If you have any questions, please contact support.
You can access webmail a couple different ways:
If you have not yet set up an email address, see How do I create an email account?
Secure email is supported and below are the server names and ports that you can use to configure your email client(s) with:
You can access a mobile version of the webmail by going to mail.emailsrvr.com/mobile.
You can also substitute your domain for emailsrvr.com when pointing to our name servers or if you have the appropriate CNAME records setup on your current name servers. (If you're pointing to our nameservers then by default you have these records setup, unless modified otherwise by you)
To change your password for an email account, please follow these directions:
You can also change your password within webmail as well:
Every Cloud Sites account provides you with access to an unlimited number of mailboxes per domain at no additional charge. Each mailbox can have up to 1GB of storage space.
If you require mailboxes larger than 1GB, or are looking for a more feature rich email experience, we recommend upgrading to our separate InstaMail accounts. Migrating your mail to InstaMail is an easy transition and you will not lose your mailboxes or messages.
Benefits of using InstaMail include but are not limited to:
* 10GB mailboxes
* Manage your email accounts from an advanced Control Panel
* 50MB attachment limits
* Auto Setup tool for Email Clients
For more information, including pricing, please visit www.instalogic.com
As a default setting, all outgoing messages sent from webmail are automatically saved in your "Sent" folder. For more information on sending a message from webmail, see How do I compose a new message?
Email headers are very useful in troubleshooting any issue related to email, from tracking spam to correcting catchalls and bounced messages.
To view email headers in webmail, there is a "Full Header" link located on the top right corner.
Different email clients also allow you to view headers:
Outlook -- Right click on the message, select "Options," header information is located in "Internet Headers" text field.
Outlook Express -- Double-click on the message, select the "File" menu, click "Properties" and "Details."
Apple Mail -- Double-click on the message, choose "View," select "Customize Headers" and drag the "Show Headers" icon into your toolbar.
Entourage -- Double-click on the message, select the "View" menu, click "Internet Headers" and use your mouse to pull down on the line below the header so that the entire header is visible.
Eudora -- Double-click on the message, click the button on the upper left-hand corner of the message.
Basic spam filtering is set up and enabled for all of your email accounts through Cloud Sites. If our spam filtering software suspects that an incoming message is spam, it will send the message to the Spam folder or prefix the message with "[SPAM]" depending on your email settings. You can change how spam messages are handled within the webmail interface and from your Cloud Services Control Panel.
To edit spam filtering settings for the entire domain:
To edit spam filtering settings for an individual email account:
For more information regarding the spam filter, please see Spam Settings.
We are constantly updating our virus and spam filtering features. The sad reality is that virus and spam attacks change frequently so email providers have to keep up the pace or end up disappointing their customers.
If one of our users sends an email with a virus in it, the email will not be delivered, and the user will receive an automated response from our server that lets the user know that their machine appears to be infected with a virus and needs to be disinfected. This is still .reactive. support, I know. But I just can.t think of a good way to download the right fix for each type of computer and each type of infection and then send that to the infected user. Let me know if anyone has any ideas. We have also improved our scanning inside of attached graphics files (.png, .jpg, .gif) for certain types of viruses that use buffer overflows inside those graphics files to infect a new system.
Most commonly an email virus makes a fake .From. address for new emails it generates. A lot of people like to reply to an emailed virus and say something useful like, .Hey, Bob, you have a virus.. But because the .From. address was forged, Bob.s computer wasn.t really infected.Bob was simply another name in the address book of the infected computer. I did this once a long time ago. Sorry, Ted. In an interesting but only partially related note, lots of anti-virus programs would auto-reply to these virus emails and accuse good people like Bob and Ted of being infected when they really weren.t. Our system has always been smart and kind enough to not bother the addressee.s in the .From. field. Anyway, a few viruses now use the real sender's email address in the (From) field and use proper SMTP settings from the computer's email program. In our case we can see these attempts and will be letting the user know that they need to look at running some anti-virus updates. And we needed to increase our scanner.s abilities with graphics files. Some graphic files have a little information field that indicates the total size of the graphic file. But certain viruses now put in a bad piece of data in that size field and then tack on malicious computer instructions at the end of the graphic file that act as the virus. We.re now better at catching those viruses.
We scan for viruses first. That way, if a message is infected with a virus, we can skip the spam filtering and save a little processing power for moving more legitimate email.
When you check your email with a POP connection, new email messages are downloaded to your computer and are then deleted from the email server.
Access: Since your email is stored on your computer, you must be at your computer to access your email.
Storage: You don't need to worry about running out of online storage space. Since you're downloading your emails to your computer, you can keep as many emails as your computer can store.
Backup: You should implement an effective backup system for your computer, in case you need to retrieve lost or deleted emails.
Internet Connection: You will need an Internet connection to download email, but you can view your downloaded email offline (i.e., without an Internet connection).
When you check your email with an IMAP connection, you are accessing and managing your email directly from the email server.
Access: Since the emails are stored on the email server, you can access and manage your email and email folders from multiple computers or mobile devices.
Storage: If you have limited online storage space, you may need to delete some emails periodically to avoid exceeding your storage capacity.
Backup: Email is automatically backed up every evening; so, if you accidentally delete an email, your email administrator can retrieve it even up to 14 days later. Internet Connection: If you do not have an Internet connection, you cannot access your email.
Note: By default, email software applications (e.g., Outlook, Thunderbird) store your sent, draft, and trash email on your computer, rather than storing it on the email server (as it should with an IMAP connection). You may need to make some adjustments to your email software setup so that sent, drafts, and trash email will be stored in your online Sent, Drafts, and Trash folders.
An autoresponder is an email that is sent automatically to anyone who sends an email to your account. You will still receive all of your messages as usual, but everyone who emails you will receive the message that you set up in response. If you are going to be out of the office, you can use this type of message to let people know when you will be back.
To set up an autoresponder.
When sending out email from your email client such as Mac Mail or Outlook, webmail or using authentication in your code to our mail system, there are limitations on how many messages you can send out.
You may not use your Mail Service to send Bulk Mail. "Bulk Mail" means email messages of similar content that are sent to more than two hundred and fifty (250) recipients. Attempts to circumvent this restriction by breaking up bulk email over time, using multiple accounts, or other means will be a violation of this restriction. If larger amounts of messages are needed to be sent you should use our internal relays following the guidelines in the article below.
The Instalogic Cloud may block or delete mail that violates this AUP. In addition, your mail services may be suspended or terminated for violation of this AUP in accordance with the Terms of Service.
A catchall address is a designated mailbox where any email sent to a non-existent email address will be delivered. To better help explain catchalls, review the example below: You have the following mailboxes setup on your account:
Now in this example, any email sent to email@example.com would be delivered to that corresponding mailbox.
The same would hold true for any email sent to firstname.lastname@example.org. However, what would happen if an email was sent to "email@example.com"?
Because the mailbox firstname.lastname@example.org has not been setup in the system, normally the email would be rejected with a "user unknown" message and would be returned to the sender. However, if you have a catchall setup, like in the example above, the email would be delivered to the catch-all mailbox. This would hold true for email sent to any other addresses which have not been setup as mailboxes on the system.
To set up a catchall email account for a particular domain:
Email forwarding allows you to automatically send all of the emails received at a configured email account (or accounts) to be sent (forwarded) to one or more email addresses.
NOTE: You may set up a total of 15 email forwards . Of the 15 forwarding addresses a maximum of 4 of them can be used which are on an external domain (a domain other than that which the email is configured on). These entries must be separated by commas.
It's also important to note that it may take up to 15 minutes for the changes to the mail account become effective.
To set up an email forward for one of your email accounts:
Important Note: Once the email forward has taken effect, email will no longer arrive at this mailbox it will be immediately sent to the forward address(es).
To have the mail server retain a copy of the message:
Again, please allow up to 15 minutes to lapse prior to testing any of these changes.
This error message reads:
The connection to the server has failed. Account: '
If you receive this error code you are more than likely having an issue with your internet service provider (ISP) blocking access to port 25. You can change your SMTP port number that your email client uses within your client configuration. The standard alternate port for use is 587.
If you are still experiencing issues sending email please check your antivirus settings. Sometimes antivirus software can block email from being sent properly. If you have any additional questions, please contact us at email@example.com