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Frequently Asked Question

Email (44)

How do I access my email account?


To set up an email account or see what characters are supported in an email address, see How do I create an email account? 

With an E-Mail Client

You can access your email account on the internet or through an email client (i.e. Outlook, Eudora). To setup your email client please see "What is my mail server?"

With Webmail

See "How do I check my email account using webmail? "
 

 

 

What is my mail server?

There are several mail servers that are available to you.
Here are some of the mail servers that are available:
 

Server Type Server Name Port
POP3 & IMAP mail.(domain.com) 110 (POP3) & 143 (IMAP)
POP3 & IMAP mail.emailsrvr.com 110 (POP3) & 143 (IMAP)
POP3 pop.emailsrvr.com 110
IMAP imap.emailsrvr.com 143
SMTP smtp.emailsrvr.com 25, 587, 8025, and 2525
SMTP mail.emailsrvr.com 25, 587, 8025, and 2525
SMTP mail.(domain.com) 25, 587, 8025, and 2525
POP3 with SSL secure.emailsrvr.com 995
IMAP with SSL secure.emailsrvr.com 993
SMTP with SSL secure.emailsrvr.com 25, 465, 587, 8025, and 2525


If you have any questions, please contact support.

support@instalogic.com

 

How do I check my email account using webmail?


You can access webmail a couple different ways:

  1. Go to webmail."your domain name" (e.g. webmail.domain.com). Then sign in with your full email address and password (that you set up in the control panel).
    OR
     
  2. Go to mail.emailsrvr.com. Then sign in with your full email address and password (that you set up in the control panel).
    The first method only works as long as DNS is pointed at us (and has had 24-48 hours to propagate), the second is DNS independent and can be used for testing.

If you have not yet set up an email address, see How do I create an email account?

 

Does the Instalogic Cloud support secure email?

Secure email is supported and below are the server names and ports that you can use to configure your email client(s) with:
 

  1. POP3 with SSL
    • Address: secure.emailsrvr.com
    • Port: 995
  1. IMAP with SSL
    • Address: secure.emailsrvr.com
    • Port: 993
  1. SMTP with SSL
    • Address: secure.emailsrvr.com
    • Ports: 25, 465, 587, 8025, and 2525
 

How do I access webmail via a mobile device?

You can access a mobile version of the webmail by going to mail.emailsrvr.com/mobile.
You can also substitute your domain for emailsrvr.com when pointing to our name servers or if you have the appropriate CNAME records setup on your current name servers. (If you're pointing to our nameservers then by default you have these records setup, unless modified otherwise by you)

Setting up email on your mobile devices

  • How do I configure my email account on my Palm Pre?
  • How do I configure my email account on my iPhone?
  • How do I configure my email account in Windows Mobile?
 

How do I add an email address to the webmail address book?

  1. Access your email account by using "webmail." and your domain name (i.e. webmail.yourdomain.com).
  2. Login using your username (i.e. jsmith@yourdomain.com) and password.
  3. Click "Contacts" in the upper left hand corner.
  4. Then click "Add Contact" and add necessary information.
  5. Once all information is filled click "Save"
    Once the email address has been added, it should appear in your Contact List. You can access your Contact List by clicking on the "Contacts" tab in the upper left hand corner.
 

How do I change an email password?

To change your password for an email account, please follow these directions:

  1. If you have not yet set up an email address, see How do I create an email account?
  2. Click on the "Hosting" section link in the left nav bar.
  3. Select the website for the email account you want to edit.
  4. Click on the "Email accounts" tab at the top of the page.
  5. Click on the email account you want to edit from the list.
  6. Enter the new password in the "Password" text box and again in the "Confirm Password" text box.
  7. Click "Save" at the bottom to confirm your password change.

You can also change your password within webmail as well:

  1. Access your email account by using "webmail." and your domain name (i.e. webmail.yourdomain.com).
  2. Login using your username (i.e. jsmith@yourdomain.com) and password.
  3. Click on the "Settings" link in the upper right corner.
  4. Click on the "Change Password" menu in the left hand site and complete the instructions.
 

How do I change the amount of storage space for email accounts?

Every Cloud Sites account provides you with access to an unlimited number of mailboxes per domain at no additional charge. Each mailbox can have up to 1GB of storage space.
If you require mailboxes larger than 1GB, or are looking for a more feature rich email experience, we recommend upgrading to our separate InstaMail accounts. Migrating your mail to InstaMail is an easy transition and you will not lose your mailboxes or messages.

Benefits of using InstaMail include but are not limited to:
* 10GB mailboxes
* Manage your email accounts from an advanced Control Panel
* 50MB attachment limits
* Auto Setup tool for Email Clients

For more information, including pricing, please visit www.instalogic.com

 

How do I compose a new message in webmail?

  1. Access your email using "webmail." and your domain name (i.e. webmail.yourdomain.com).
  2. Login with your username (i.e. jsmith@yourdomain.com) and password.
  3. Click the "Compose" icon at the top of the page.
  4. Enter the recipient's email address in the "To:" text box.
  5. Enter the text of the message in the text box and click "Send" to send now or "Save Draft" to save the message to send later.
 

How do I create an email account?

  1. Log in to your control panel.
  2. Click the "Hosting" on the left navigation menu. Then select "Cloud Sites".
  3. Click on the website you want to work with in your Website List. See How do I add a website? if the website is not in your list.
  4. Click on the "Email Accounts" tab.
  5. Under "Email Accounts For Your Website," click "Add."
  6. Provide Username (i.e. jsmith@yourdomain.com), First Name, Last Name and Password in the appropriate text boxes on the form and click "Add."
    Please note that the username can only contain letters, numbers, dots (.), hyphens (-) and underscores (_). It must also begin with either a letter or a number.
 

How do I save my outgoing messages?

As a default setting, all outgoing messages sent from webmail are automatically saved in your "Sent" folder. For more information on sending a message from webmail, see How do I compose a new message?

 

How do I view email headers?

Email headers are very useful in troubleshooting any issue related to email, from tracking spam to correcting catchalls and bounced messages.
To view email headers in webmail, there is a "Full Header" link located on the top right corner.
Different email clients also allow you to view headers:

Outlook -- Right click on the message, select "Options," header information is located in "Internet Headers" text field.

Outlook Express -- Double-click on the message, select the "File" menu, click "Properties" and "Details."

Apple Mail -- Double-click on the message, choose "View," select "Customize Headers" and drag the "Show Headers" icon into your toolbar.

Entourage -- Double-click on the message, select the "View" menu, click "Internet Headers" and use your mouse to pull down on the line below the header so that the entire header is visible.

Eudora -- Double-click on the message, click the button on the upper left-hand corner of the message.

 

Is spam filtering enabled on my email accounts?

Basic spam filtering is set up and enabled for all of your email accounts through Cloud Sites. If our spam filtering software suspects that an incoming message is spam, it will send the message to the Spam folder or prefix the message with "[SPAM]" depending on your email settings. You can change how spam messages are handled within the webmail interface and from your Cloud Services Control Panel.

Editing Spam Filtering for a Domain

To edit spam filtering settings for the entire domain:

  1. Log into your Cloud Services Control Panel
  2. Click on Hosting , then select Cloud Sites . Then select the website you want to modify spam settings for and click on the Email Accounts tab.
  3. You can customize domain wide spam settings in the Spam Settings section.
  4. Click Save.


Editing Spam Filtering for an Email Account

To edit spam filtering settings for an individual email account:

  1. Log into webmail for the email account in question.
  2. Click on the Settings link on the top right corner.
  3. Click on the Manage spam options link on the left menu. You can also manage your white/black list there as well.


See Also

For more information regarding the spam filter, please see Spam Settings.

 

Is there Antivirus Protection on my email accounts?

We are constantly updating our virus and spam filtering features. The sad reality is that virus and spam attacks change frequently so email providers have to keep up the pace or end up disappointing their customers.

Our Newest Filters

If one of our users sends an email with a virus in it, the email will not be delivered, and the user will receive an automated response from our server that lets the user know that their machine appears to be infected with a virus and needs to be disinfected. This is still .reactive. support, I know. But I just can.t think of a good way to download the right fix for each type of computer and each type of infection and then send that to the infected user. Let me know if anyone has any ideas. We have also improved our scanning inside of attached graphics files (.png, .jpg, .gif) for certain types of viruses that use buffer overflows inside those graphics files to infect a new system.

Why?

Most commonly an email virus makes a fake .From. address for new emails it generates. A lot of people like to reply to an emailed virus and say something useful like, .Hey, Bob, you have a virus.. But because the .From. address was forged, Bob.s computer wasn.t really infected.Bob was simply another name in the address book of the infected computer. I did this once a long time ago. Sorry, Ted. In an interesting but only partially related note, lots of anti-virus programs would auto-reply to these virus emails and accuse good people like Bob and Ted of being infected when they really weren.t. Our system has always been smart and kind enough to not bother the addressee.s in the .From. field. Anyway, a few viruses now use the real sender's email address in the (From) field and use proper SMTP settings from the computer's email program. In our case we can see these attempts and will be letting the user know that they need to look at running some anti-virus updates. And we needed to increase our scanner.s abilities with graphics files. Some graphic files have a little information field that indicates the total size of the graphic file. But certain viruses now put in a bad piece of data in that size field and then tack on malicious computer instructions at the end of the graphic file that act as the virus. We.re now better at catching those viruses.

The Order Of Things

We scan for viruses first. That way, if a message is infected with a virus, we can skip the spam filtering and save a little processing power for moving more legitimate email.

 

Should I use POP or IMAP? What is the difference?

 

POP


When you check your email with a POP connection, new email messages are downloaded to your computer and are then deleted from the email server.
Access: Since your email is stored on your computer, you must be at your computer to access your email.
Storage: You don't need to worry about running out of online storage space. Since you're downloading your emails to your computer, you can keep as many emails as your computer can store.
Backup: You should implement an effective backup system for your computer, in case you need to retrieve lost or deleted emails.
Internet Connection: You will need an Internet connection to download email, but you can view your downloaded email offline (i.e., without an Internet connection).

IMAP


When you check your email with an IMAP connection, you are accessing and managing your email directly from the email server.
Access: Since the emails are stored on the email server, you can access and manage your email and email folders from multiple computers or mobile devices.
Storage: If you have limited online storage space, you may need to delete some emails periodically to avoid exceeding your storage capacity.
Backup: Email is automatically backed up every evening; so, if you accidentally delete an email, your email administrator can retrieve it even up to 14 days later. Internet Connection: If you do not have an Internet connection, you cannot access your email.
Note: By default, email software applications (e.g., Outlook, Thunderbird) store your sent, draft, and trash email on your computer, rather than storing it on the email server (as it should with an IMAP connection). You may need to make some adjustments to your email software setup so that sent, drafts, and trash email will be stored in your online Sent, Drafts, and Trash folders.

 

 

What are auto-responders? How do I set them up?

An autoresponder is an email that is sent automatically to anyone who sends an email to your account. You will still receive all of your messages as usual, but everyone who emails you will receive the message that you set up in response. If you are going to be out of the office, you can use this type of message to let people know when you will be back.
To set up an autoresponder.

  1. Access your email using "webmail." and your domain (i.e. webmail.yourdomain.com).
  2. Sign in with your username (i.e. jsmith@yourdomain.com) and password.
  3. Click on the "Settings" link on upper left corner and then click on the "Incoming Mail."
  4. On the "Auto-Reply" tab, change the "Status" to On and then enter your message and click on the "Save" button.
 

What are the limits on SMTP email?

When sending out email from your email client such as Mac Mail or Outlook, webmail or using authentication in your code to our mail system, there are limitations on how many messages you can send out.
You may not use your Mail Service to send Bulk Mail. "Bulk Mail" means email messages of similar content that are sent to more than two hundred and fifty (250) recipients. Attempts to circumvent this restriction by breaking up bulk email over time, using multiple accounts, or other means will be a violation of this restriction. If larger amounts of messages are needed to be sent you should use our internal relays following the guidelines in the article below.
The Instalogic Cloud may block or delete mail that violates this AUP. In addition, your mail services may be suspended or terminated for violation of this AUP in accordance with the Terms of Service.

 

What is a catchall address? How do I set a catchall address?

A catchall address is a designated mailbox where any email sent to a non-existent email address will be delivered. To better help explain catchalls, review the example below: You have the following mailboxes setup on your account:

  • john@yourdomain.com
  • bill@yourdomain.com
  • catchall@yourdomain.com (Which is set as the catch-all)

Now in this example, any email sent to john@yourdomain.com would be delivered to that corresponding mailbox.
The same would hold true for any email sent to bill@yourdomain.com. However, what would happen if an email was sent to "frank@yourdomain.com"?
Because the mailbox frank@yourdomain.com has not been setup in the system, normally the email would be rejected with a "user unknown" message and would be returned to the sender. However, if you have a catchall setup, like in the example above, the email would be delivered to the catch-all mailbox. This would hold true for email sent to any other addresses which have not been setup as mailboxes on the system.
To set up a catchall email account for a particular domain:

  1. Log in to your control panel.
  2. Select the "Hosting" link in the left navigation bar. Then select "Cloud Sites"
  3. Select the domain for which you wish to add a catch-all account from the "Websites" list.
  4. Click the "Email Accounts" tab in the bar at the top of the page.
  5. Add the email account that you want to use for the catch-all (i.e. catchall@yourdomain.com).
  6. Under "Mail Preferences" at the bottom of the page, select "Send them to this account (catchall)" and select the account you want to use from the pull-down menu.
 

What is email forwarding? How do I set it up?

Email forwarding allows you to automatically send all of the emails received at a configured email account (or accounts) to be sent (forwarded) to one or more email addresses.
NOTE: You may set up a total of 15 email forwards . Of the 15 forwarding addresses a maximum of 4 of them can be used which are on an external domain (a domain other than that which the email is configured on). These entries must be separated by commas.
It's also important to note that it may take up to 15 minutes for the changes to the mail account become effective.
To set up an email forward for one of your email accounts:

  1. Log in to your control panel.
  2. Click the "Hosting" section link in the left navigation bar and then click on "Cloud Sites"
  3. Select the Cloud Site domain name that contains the email account you would like to add the email forward to.
  4. Click the "Email accounts" tab.
  5. Select the email account from the list.
  6. At the bottom of this page, enter the email address you want to forward to in the "Forwarding Address" text box (multiple entries MUST be separated by a comma).
  7. Click "Save."

Important Note: Once the email forward has taken effect, email will no longer arrive at this mailbox it will be immediately sent to the forward address(es).
To have the mail server retain a copy of the message:

  1. Log in to webmail (http://webmail.emailsrvr.com) for the email address that has the forwarding addresses applied to it.
  2. Click on the "Settings" link in the top right corner.
  3. Click on the "Incoming Email" link on the left menu.
  4. Under the "Forwarding" tab, check the box "Save a copy of forwarded email."
  5. Click "Save."

Again, please allow up to 15 minutes to lapse prior to testing any of these changes.

 

What is Outlook Express Error 0x800CCC0E?

This error message reads:
The connection to the server has failed. Account: '', Server: '', Protocol: SMTP, Port: 25, Secure (SSL): No, Socket Error: 10051, Error Number: 0x800CCC0E
If you receive this error code you are more than likely having an issue with your internet service provider (ISP) blocking access to port 25. You can change your SMTP port number that your email client uses within your client configuration. The standard alternate port for use is 587.
If you are still experiencing issues sending email please check your antivirus settings. Sometimes antivirus software can block email from being sent properly. If you have any additional questions, please contact us at support@instalogic.com

 
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