| Features/Plan Type |
Basic |
Professional |
Premium |
Enterprise |
| Prices Monthly Per Server |
$25 |
$75 |
$125 |
$150 |
| 24/7 Support |
| 24x7x356 Monitoring & Automated Reporting |
 |
|
|
|
| Dedicated Account Manager |
|
|
|
|
| Assigned Account Technician |
|
|
|
|
| Guaranteed Response Time |
|
4 Hours |
2 Hours |
1 Hour |
| Unlimited Phone Support |
|
|
|
|
| Unlimited Remote Control Support |
|
|
|
|
| Microsoft Application Support |
|
|
|
|
| Priority Case Handling |
|
|
|
|
| Discounted On-Site Hourly Charge |
|
10% Discount |
20% Discount |
35% Discount |
Emergency After Hours Support
(6pm - 8am M-F, Sat/Sun) |
|
10% Discount |
20% Discount |
35% Discount |
| 3rd Party Vendor Mangement |
|
|
|
|
| Maintenance |
| Online Asset Management |
|
|
|
|
| Online Ticket Support System |
|
|
|
|
| Automated Server Optimization |
|
|
|
|
| Event Log Monitoring |
|
|
|
|
| Log File Maintenance |
|
|
|
|
| Drive Space Monitoring |
|
|
|
|
| Security |
| Anti-Virus Software Management |
|
|
|
|
| Software Patch Management |
|
|
|
|
| Anti-Virus License, upon request |
|
|
|
|
| User Account Administration |
|
|
|
|
| Virus Definition & Prevention |
|
|
|
|
| File Sharing Permission Adminstration |
|
|
|
|
| Security Administration |
|
|
|
|
| Additional |
| Must subscribe to 1 Server Gold Package |
|
|
|
|
| Must subscribe to a min. of 6 workstations |
|
|
|
|
| Managed PC Local Back-up |
|
Add $25 |
Add $25 |
Add $25 |
