| Features/Plan Type |
Basic |
Professional |
Premium |
Enterprise |
| Number of PCs on Network 1-10 |
$10 |
$20 |
$50 |
$125 |
| Number of PCs on Network 11-24 |
$20 |
$40 |
$100 |
$250 |
| Number of PCs on Network 25-100 |
$40 |
$80 |
$200 |
$500 |
| 24/7 Support |
| 24x7x356 Monitoring & Automated Reporting |
 |
|
|
|
| Dedicated Account Manager |
|
|
|
|
| Assigned Account Technician |
|
|
|
|
| Guaranteed Response Time |
|
4 Hours |
2 Hours |
1 Hours |
| Unlimited Phone Support |
|
|
|
|
| Unlimited Remote Control Support |
|
|
|
|
| Priority Case Handling |
|
|
|
|
| Purchasing Support |
|
|
|
|
| Web Host Support |
|
|
|
|
| Discounted On-Site Hourly Charge |
|
10%
Discount |
20% Discount |
35% Discount |
Emergency After Hours Support
(6pm - 8am M-F, Sat/Sun) |
|
10%
Discount |
20% Discount |
35% Discount |
| 3rd Party Vendor Mangement |
|
|
|
|
| Disaster Recovery Planning |
|
|
|
|
| Annual Technology Planning |
|
|
|
|
| Maintenance |
| Asset Lifecycle Management |
|
|
|
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| Asset Reporting |
|
|
|
|
| Security |
| Router Management |
|
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|
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| Firewall Management |
|
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|
