| Features/Plan Type |
Basic |
Professional |
Premium |
Enterprise |
| Number of PCs on Network 1-10 |
$10 |
$20 |
$50 |
$125 |
| Number of PCs on Network 11-24 |
$20 |
$40 |
$100 |
$250 |
| Number of PCs on Network 25-100 |
$40 |
$80 |
$200 |
$500 |
| 24/7 Support |
| 24x7x356 Monitoring & Automated Reporting |
 |
 |
 |
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| Dedicated Account Manager |
 |
 |
 |
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| Assigned Account Technician |
|
 |
 |
 |
| Guaranteed Response Time |
|
4 Hours |
2 Hours |
1 Hours |
| Unlimited Phone Support |
|
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 |
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| Unlimited Remote Control Support |
|
 |
 |
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| Priority Case Handling |
|
 |
 |
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| Purchasing Support |
|
 |
 |
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| Web Host Support |
|
 |
 |
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| Discounted On-Site Hourly Charge |
|
10% Discount |
20% Discount |
35% Discount |
Emergency After Hours Support (6pm - 8am M-F, Sat/Sun) |
|
10% Discount |
20% Discount |
35% Discount |
| 3rd Party Vendor Mangement |
|
|
 |
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| Disaster Recovery Planning |
|
|
 |
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| Annual Technology Planning |
|
|
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| Maintenance |
| Asset Lifecycle Management |
|
|
|
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| Asset Reporting |
|
|
|
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| Security |
| Router Management |
|
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 |
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| Firewall Management |
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